Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a smoother shopping experience.
Can I modify my order after placing it?
You can request changes within 24 hours of placing your order by contacting our support team. Once the order is processed, modifications won’t be possible.
Does Paskhali offer gift packaging?
Yes! You can select gift wrapping during checkout. Additionally, we can include a custom message for the recipient.
How do I find the right size for my order?
For items like wallets, belts, or accessories, we provide detailed size guides on each product page. If you need further assistance, contact support@paskhali.com.
Are the products shown on the website exactly what I will receive?
Yes, all product images are high-quality representations of the actual items. However, slight variations may occur due to lighting and screen resolution.
How do I know if an item is in stock?
If an item is available for purchase, it is in stock. If an item is out of stock, you will see a notification on the product page. You can also sign up for restock alerts.
Payment Information
What payment methods do you accept?
We accept bKash, Nagad, Rocket, Visa, Mastercard, AMEX, and Cash on Delivery (COD for Bangladesh only).
What should I do if my payment fails?
If your payment fails, try again with a different method or check with your bank. You can also contact support@paskhali.com for assistance.
Do you provide invoices for purchases?
Yes, a digital invoice is automatically sent to your email after order confirmation.
Is it safe to make a payment on Paskhali?
Absolutely! We use secure payment gateways with end-to-end encryption to protect your financial information.
Will I be charged any extra fees for online payments?
No hidden fees! The total amount displayed at checkout is the final price. However, your bank may apply standard transaction charges.
Can I pay in installments?
Currently, we do not offer installment payments, but we may introduce this option in the future.
Orders and Returns
How do I track my order?
Once your order is shipped, you will receive an email/SMS with a tracking number to monitor your package.
What is your return policy?
We accept returns within 7 days of delivery if the item is unused and in original packaging.
How long does it take to receive a refund?
Refunds are processed within 7 business days after receiving the returned item.
Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement. After that, cancellations are not possible once the order is processed.
How do I initiate a return or exchange?
Contact support@paskhali.com with your order details. Our team will guide you through the return process.
What if I receive a damaged or defective product?
If your order arrives damaged, contact us within 48 hours with images of the issue, and we will arrange a replacement or refund.